Agency History

The West Virginia Department of Tourism promotes the state of West Virginia as a world-class, four-season travel and tourism destination through print, broadcast, digital and social media efforts. The West Virginia Department of Tourism is an agency of the West Virginia Department of Commerce, led by an appointed Tourism Commissioner and advised by a 15-member Tourism Advisory Council.

Frequently Asked Questions

Have a question about your trip to West Virginia? Before you go, check out the answers to this list of frequently asked questions:

General Information

How can I obtain a West Virginia highway map, vacation guide or other travel brochures?

To order a free state travel guide, click here. Highway maps, travel brochures and other travel brochures can be ordered by calling 1-800-CALL-WVA.

What is 1-800-CALL-WVA?

The West Virginia Department of Tourism operates the 1-800-CALL-WVA nationwide toll-free telephone system for West Virginia tourism information. Calls are answered five days a week by call center specialists who are knowledgeable about West Virginia’s travel and tourism industry. Hours of operation are: Monday-Friday 8 a.m.-5p.m.

What are Welcome Centers and where are they located?

West Virginia Welcome Centers provide local travel information and brochures to visitors. There are 8 total Welcome Centers, all located just off major highways (I-64, I-68, I-70, I-77, I-79, I-81) as you enter West Virginia from our surrounding states. Welcome Centers are staffed 7 days a week except for major holidays: Thanksgiving, Christmas, New Year’s Day and Easter. Hours are seasonal: Typically May – October, 8 a.m.-6 p.m. and November – April, 9 a.m.-5 p.m. Location and contact information can be found here.

Where can I get a list of events in West Virginia?

A full list of events is available here.

Is the The West Virginia Department of Tourism hiring?

Yes. Click here to access information on current career opportunities available with the Tourism Office.

Industry Information

What is a business listing?

Business listings can be found throughout WVtourism.com. These listings give Tourism partners a presence on our website with the ability to maintain and update a description for your own business. Information such as location, hours of operation, phone number, contact e-mail, website and social media can all be included in your listing.

How do I create and update a listing?

To create a listing for your business or on behalf of your company, visit this link to register for our Partner Portal. Once you have been registered and approved for the Tourism extranet, you can login to update and maintain your listing here.

Does the West Virginia Tourism Office provide photography assistance?

Yes, the West Virginia Department of Tourism does provide photography assistance. If you are in need of previous photos taken for your business or new photography for a tourism-related project, please direct your requests via the Partner Potal under the ‘Requests’ section.

Does the West Virginia Department of Tourism share traveler-specific research and data?

Yes. Research and data is available on our Industry Information page as well as located inside our Partner Portal.

How do I advertise in the West Virginia Vacation Guide?

For information about advertising your business or organization in the West Virginia State Travel Guide, please visit our Partner Portal. Sign up for our industry newsletters to keep up to date on offerings.

What other advertising opportunities are available for industry partners?

The West Virginia Department of Tourism administers the Cooperative Advertising Program for tourism industry partners across the state. This program allows tourism businesses to purchase advertising opportunities at a dollar-for-dollar match by the Tourism Office. Opportunities range from broadcast and radio to print, digital and social media opportunities. Click here to learn more about this program.

Does the Tourism Office offer development assistance?

Yes – The West Virginia Department of Tourism works closely with the West Virginia Development Office and Small Business Development Center to provide industry partners with a variety of business services and development assistance. Whether you are looking to invest in West Virginia, start a new business or grow an existing business, we can help! Tell us more about your business need, opportunity or idea inside our Partner Portal under the ‘Requests’ section.

Media & Press

How does the West Virginia Department of Tourism work with travel writers?

The West Virginia Department of Tourism provides support to travel writers interested in producing stories that feature West Virginia as a travel and tourism destination. Assistance is provided in the form of press kits, press trips, photography, story ideas and itinerary suggestions. For more information, visit the Media Center or contact Lauren Hough, Public Relations Coordinator at Lauren.Hough@wv.gov.

All other Tourism Office-related inquiries should be directed to Emily Hatfield, Deputy Tourism Commissioner, at Emily.N.Hatfield@wv.gov.

Does the Tourism Office provide photography and b-roll?

Yes. You can direct your photography or b-roll requests to Sarah Harmon, Content Manager, at Sarah.G.Harmon@wv.gov and we will provide the appropriate materials.