Welcome Center Customer Service Representative


The West Virginia Department of Tourism is seeking a Customer Service Representative for the West Virginia Welcome Center on Interstate 81 Southbound in Falling Waters. 

Sample Duties

  • Promote West Virginia as a premier tourist destination.
  • Greet traveling public, assist in the creation of travel itineraries, provide lodging information, driving directions/mileage, emergency situations (personal and mechanical) while in person, through email or over the phone.
  • Assist with inventory of printed materials/brochures.
  • Assist with monthly and weekly reports including, but not limited to, defining visitor counts and inventory.
  • Communicate professionally and effectively, assist and provide information to the public, service employees and vending companies.
  • Attend training, conferences, meetings, and events as required.
  • Must have the ability to retrieve information electronically and be proficient in Google Workspace.
  • Possess technical skills necessary to perform research on various tourism-related attractions and destinations and provide recommendations to visitors.
  • Position requires the ability to maintain a positive, empathetic and professional attitude towards customers at all times.
  • Position requires lifting boxes of bulk literature that could weigh up to 50 lbs and standing for periods of time while stocking and/or assisting visitors.

The successful candidate will have a minimum of at least six months full-time professional experience in customer service or professional experience in marketing a service/product that involves direct customer interaction. Candidate must successfully complete a technical processing and computer skills assessment. A high school diploma or the equivalent is required.

The exempt position will report to the Lead Customer Service Representative. The job is located at the Interstate 81 Southbound West Virginia Welcome Center in Falling Waters. A minimum of 40 hours per week is required and must be available to work weekends and holidays. Competitive pay and benefits. Some travel required.

Please email a resume to Corey VanBibber – Corey.D.VanBibber@wv.gov. Cover letters may be addressed to Tourism Secretary, Chelsea Ruby.