Welcome Center Supervisor

Morgantown, WV
Updated 12/6/2019

The West Virginia Tourism Office is seeking a Lead Customer Service Representative for the West Virginia Welcome Center Interstate 79 in Morgantown.  This position is exempt from the State Division of Personnel’s Classified Service. Samples of duties include:

  • Promote West Virginia as a premier tourist destination.
  • Supervise and work as a team member with other customer service representatives in staffing welcome center.
  • Greet travelling public, assist in the creation of travel itineraries, lodging accommodations, driving directions/mileage, emergency situations (personal and mechanical), etc.
  • Oversee and coordinate inventory of printed material/brochures. Assemble information for reorder and removing material that is obsolete. Ensure brochure racks are adequately stocked.
  • Prepare monthly reports defining visitor counts, inventory, hotel reservations made and collect visitor demographic information through surveys.
  • Assist and provide information to service employees and vending companies located at the Center.
  • Attend training, conferences and meetings as required.
  • Must have the ability to retrieve information electronically in performing research on various tourism related attractions and destinations.
  • Position requires the ability to maintain a positive, empathetic and professional attitude toward customers at all times.

At least six months full-time experience in customer service or experience in marketing a service/product that involves direct customer interaction is desirable.  A high school diploma or the equivalent is required. Competitive pay and benefits.  Some travel may be required.

Please email resumes to Kara Gillenwater at [email protected]