Career Opportunities

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Lead Customer Service Representative

I-77 Welcome Center, Williamstown, West Virginia 

The West Virginia Tourism Office is seeking a Lead Customer Service Representative to fill a vacancy at the I-77 Welcome Center in Williamstown, West Virginia.  This position is exempt from the State Division of Personnel’s Classified Service. Samples of duties include:

  • Promote West Virginia as a premier tourist destination.
  • Supervise and work as a team member with other customer service representatives in staffing welcome center.
  • Greet travelling public, assist in the creation of travel itineraries, lodging accommodations, driving directions/mileage, emergency situations (personal and mechanical), etc.
  • Oversee and coordinate inventory of printed material/brochures. Assemble information for reorder and removing material that is obsolete. Ensure brochure racks are adequately stocked.
  • Prepare monthly reports defining visitor counts, inventory, hotel reservations made and collect visitor demographic information through surveys.
  • Assist and provide information to service employees and vending companies located at the Center.
  • Attend training, conferences and meetings as required.
  • Must have the ability to retrieve information electronically in performing research on various tourism related attractions and destinations.
  • Position requires the ability to maintain a positive, empathetic and professional attitude toward customers at all times.

At least six months full-time experience in customer service or experience in marketing a service/product that involves direct customer interaction is desirable.  A high school diploma or the equivalent is required.

The job is located at the I-77 Welcome Center, Exit 185, Williamstown, WV.  Competitive pay and benefits.  Some travel may be required.

Please email resumes to Tom McClure at [email protected]

 

Industry Communications & Leads Coordinator

Charleston

The West Virginia Tourism Office is seeking an Industry Communications & Leads Coordinator to work with the Public Relations team to communicate and respond to daily industry needs across the state. Sample duties include:

  • Composition of weekly industry newsletters
  • Management of industry photography requests and photoshoot scheduling
  • Planning and facilitating Tourism Office regional meetings
  • Management of industry extranet communication, including but not limited to, notifying partners of direct promotion by the Tourism Office
  • Serve as industry liaison to ensure all partners are up-to-date on Tourism Office events, notifications and updates
  • Assistance with the planning and execution of the annual Governor’s Conference on Tourism
  • Assistance with industry web requests

The successful candidate will have a minimum of 2 years’ experience in marketing and public relations. A bachelor’s degree or equivalent in public relations, journalism, marketing, communications, or a related field is required.

The position will report to the Director of Public Relations. The job is located at the capitol in Charleston and works full-time, regular business hours. Competitive pay and benefits. Some travel required.

Please email resumes to Tom McClure at [email protected]