Career Opportunities

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Welcome Center Customer Service Representatives

Falling Waters, WV, and Huntington, WV

Posted 7/3/2019
Updated 7/10/2019

The West Virginia Tourism Office is seeking two Customer Service Representatives for the West Virginia Welcome Center on Interstate 81 Southbound in Falling Waters and one for the center on Interstate 64 Eastbound in Huntington. These positions are exempt from the State Division of Personnel’s Classified Service. Samples of duties include:

  • Promote West Virginia as a premier tourist destination.
  • Greet travelling public, assist in the creation of travel itineraries, lodging accommodations, driving directions/mileage, emergency situations (personal and mechanical), etc.
  • Assist with inventory of printed material/brochures.
  • Assist with monthly reports defining visitor counts, inventory, hotel reservations made and collect visitor demographic information through surveys.
  • Assist and provide information to service employees and vending companies located at the Center.
  • Attend training, conferences and meetings as required.
  • Must have the ability to retrieve information electronically in performing research on various tourism related attractions and destinations.
  • Position requires the ability to maintain a positive, empathetic and professional attitude toward customers at all times.

At least six months full-time experience in customer service or experience in marketing a service/product that involves direct customer interaction is desirable.  A high school diploma or the equivalent is required. Competitive pay and benefits.  Some travel may be required. Must be available to work weekends.

Please email resumes to Kara Gillenwater at [email protected]

Welcome Center Lead Customer Service Representative

Inwood, WV

Updated 7/10/2019

The West Virginia Tourism Office is seeking a Lead Customer Service Representative for the West Virginia Welcome Centers on Interstate 81 northbound in Falling Waters.  This position is exempt from the State Division of Personnel’s Classified Service. Samples of duties include:

  • Promote West Virginia as a premier tourist destination.
  • Supervise and work as a team member with other customer service representatives in staffing welcome center.
  • Greet travelling public, assist in the creation of travel itineraries, lodging accommodations, driving directions/mileage, emergency situations (personal and mechanical), etc.
  • Oversee and coordinate inventory of printed material/brochures. Assemble information for reorder and removing material that is obsolete. Ensure brochure racks are adequately stocked.
  • Prepare monthly reports defining visitor counts, inventory, hotel reservations made and collect visitor demographic information through surveys.
  • Assist and provide information to service employees and vending companies located at the Center.
  • Attend training, conferences and meetings as required.
  • Must have the ability to retrieve information electronically in performing research on various tourism related attractions and destinations.
  • Position requires the ability to maintain a positive, empathetic and professional attitude toward customers at all times.

At least six months full-time experience in customer service or experience in marketing a service/product that involves direct customer interaction is desirable.  A high school diploma or the equivalent is required. Competitive pay and benefits.  Some travel may be required.

Please email resumes to Tom McClure at [email protected]

Intern

Charleston, WV

Posted 5/14/2019
Now accepting candidates for fall and winter 2019-20. Our summer 2019 internship opportunity is closed. 

The West Virginia Tourism Office is seeking an intern to work with the Tourism Office staff to assist with the implementation of marketing and visitor services strategies. Sample duties include:

  • Assist with marketing and public relations efforts
  • Help with visitor inquiries and trip planning
  • Fulfill requests for collateral materials
  • Occasionally staff events, fairs, and festivals
  • Other special projects as assigned

The successful candidate will have a minimum of two years’ experience working in or studying marketing, communications, business, or a related field as well as possess customer service experience.  Candidate must be knowledgeable about West Virginia.  The position is located at the Capitol Complex in Charleston. Some travel may be required. Interns are paid an hourly wage.

To apply, email a resume and cover letter to Kara Gillenwater, Administrative Assistant, at [email protected] Cover letters may be addressed to Commissioner Chelsea Ruby.

Accounting Assistant

Charleston, WV

The West Virginia Tourism Office is seeking an Accounting Assistant to provide general support to the Director of Administration. Sample duties include:

  • Process employee travel reimbursements
  • Manage fleet vehicle and related expenses
  • Help maintain record of fixed assets and technology equipment
  • Reconcile state purchasing card statements for payment
  • Work with Director of Administration to process grant reimbursements
  • Support Director of Administration with accounting work as needed
  • Complete other basic administrative tasks ask needed

The successful candidate will a bachelor’s degree or equivalent in accounting or a related field. Experience with wvOASIS is preferred.

This position will report to the Director of Administration and work with other members of the Administration team. The job is located at the capitol in Charleston and works full-time, regular business hours. Competitive pay and benefits. Some travel required.

To apply, email a resume and cover letter to Kara Gillenwater, Administrative Assistant, at [email protected] Cover letters may be addressed to Commissioner Chelsea Ruby.